Admin / Editor FAQ

General Questions

How do I edit my profile information?

Desktop

  • Sign in to Tout.com using email and password
  • Roll over your profile image (top right)
  • Select “Settings” from the drop down menu
  • Update desired settings (e.g., profile image, username, password, social sharing, notifications, etc.)

Note: The way to edit your profile on Tout.com is a little wonky. To make any changes on the “Accounts” tab you have to have your password input twice in the other tab. E.g., to edit your username: go to “Password” tab > add password twice (don’t save) >> return to the “Accounts” tab > enter in new username > click “Save”.

 

iOS

  • Sign in to Tout app with email and password
  • Tap profile tab (bottom right)
  • Tap gear icon (top left)
  • Select Profile to change name, username, email and/or headline

Android
Changes to your profile (e.g., profile image, username, email, etc.) cannot be completed in the current Android app. Please follow the desktop instructions.

Changes to your password can only be done through the desktop. See “How do I change my password” for further instructions.

How do I change my profile image?

Desktop

  • Sign in to Tout.com with email and password
  • Tap Settings from the top right drop-down
  • Select the Profile tab
  • Tap “Choose File” to upload a profile image from your computer (200×200 jpg, up to 1MB)
  • Tap “Save” when finished

iOS

  • Sign in to Tout app with email and password
  • Go to the profile tab (bottom right)
  • Tap your profile image (top left)
  • Tap profile image again (top left) and take photo or upload library (200×200 jpg, up to 1MB)
  • Tap “Save” when finished

Android
This feature is not available in the current Android app. Please follow the desktop instructions in the interim.

How do I change my username?

Desktop

  • Sign in to Tout.com with email and password
  • Tap “Settings” from the (top right drop down)
  • Select the account tab
  • Enter in new username and confirm email
  • Tap “Save” when finished

iOS

  • Sign in to Tout app with email and password
  • Tap profile tab (bottom right)
  • Tap gear icon (top left)
  • Select profile
  • Change username (second field)
  • Tap “Save” when finished

Android
This feature is not available in the current Android app. Please follow the desktop instructions in the interim.

How do I change the email associated to my Tout account?

Desktop

  • Sign in to Tout.com with email and password
  • Tap “Settings” from the (top right drop down)
  • Select the account tab
  • Enter in new email in “Email” and “Confirm Email” fields
  • Tap “Save” when finished

iOS

  • Sign in to Tout app with email and password
  • Tap profile tab (bottom right)
  • Tap gear icon (top left)
  • Select profile
  • Change email (third field)
  • Tap “Save” when finished

Android
The ability to change the email address associated to your account is not available in the current Android app. Please follow the desktop instructions in the interim.

 

How do I change my password?

Desktop

  • Sign in to Tout.com with email and password
  • Tap “Settings” from the top right drop-down
  • Select the Password tab
  • Enter in new Password twice
  • Tap “Save” when finished

iOS & Android
At the moment, changes to your password can only be done via Tout.com on the desktop. We plan to add this feature to the app in the feature.

 

How do I access my Publication’s Tout Dashboard?

See below for your respective answer, based on your role:

 

Reporter / Member:

  • From Tout.com, login to your “Dashboard” with your work email and password you used to sign up
  • As a Member, you will have access to specific Dashboard features:

Admins & Editors:

 

How do I add a watermark to my contributor’s videos?

Step 1: Upload Watermark

(skip this step if Watermark has already been uploaded)

  • Sign in to partner.tout.com with Admin email and password
  • Select “Watermarks” (left navigation under “Organization” section)
  • Tap “Create New”
  • Name your watermark and upload transparent PNG file (approximately 140×40 pixels)

Step 2: Assign Watermark to desired Contributors

  • Select “Contributors” (left navigation under “Organization” section)
  • Locate the first contributor for which you want to assign your Watermark
  • Select “Edit” (far left of contributor)
  • Under Watermark column, select file from drop-down menu
  • Tap “Save”
  • Repeat process for all desired contributors

 

How do I invite new users to my Organization?

 

  • Sign in to partner.tout.com with Admin account’s email and password
  • Tap “Invite New”
  • Tap “Open Email”, which will launch your mail provider and create a new e-mail thread
  • Add email addresses of the members that you would like to invite to your Organization and click send
  • Members can accept invites directly from this link. Upon acceptance, they will be added to the Organization under the following settings–Role: Member, Moderation: Moderated, Length: 60S, Watermark: none.

How do I access my Organization’s Analytics?

 

Admins may access detailed Analytics within the Organization’s Dashboard

  • Sign in to partner.tout.com with Admin account’s email and password
  • Select “Analytics” (left navigation)
  • Select ‘Filters’ and input desired timeframe
  • Select ‘Run’ to update the charts

Understanding Detailed Analytics*:

  • Pie chart of the amount of views from mobile vs. desktop views
  • The total number of new videos posted within the filtered timeframe
  • Video views of all Video Players, including the Right-Rail
  • Overall daily video viewcounts  by comparison
  •  Estimated Ad Impressions
  •  A list of the top ten distribution outlets
  • A list of the top ten most-viewed videos in order of view count

Dashboard vs. Downloadable Reports:

    • Time Zone: The Dashboard is in PST, whereas the Downloadable Reports are in UTC. An update to the Dashboard will allow you to select the reporting time zone.
    • Frequency of Updates: The Dashboard is updated every hour, whereas Downloadable Reports are updated once per day (at 5pm PST). Therefore, if downloading a report through the present day, please wait until after 5pm PST to do so.

* Please Note: Right-Rail Player Pre-Roll and Video Destination Page’s Display Revenue are excluded from this report. These are filled only by your Organization’s Ad Tags. This information can be found in your local Ad Server/Ad Exchange account.

Key Terms:

Distribution Types

  • Local: plays of your contributor’s videos on your site (plus plays on Social Media, Tout.com and Tout Mobile app)
  • Syndicated: plays of other videos on your site (e.g., Reuters video on your site)
  • Third-Party: plays of your contributor’s videos on another [Tout Partner] site (e.g., if your video of the Golden State Warriors was picked up and embedded on FoxSports.com)

Product Types

  • Top Article: a.k.a., Smart Article Player. Consists of all video-to-article matches
  • Mid Article: a.k.a., Trending Video Player
  • Right-Rail: a.k.a., Right-Rail Autoplay Player
  • Embed: a.k.a., Single Tout Embeds. Consists of videos manually embedded within an article or blog
  • Destination: a.k.a., Video Destination Page
  • Video Player: a.k.a., Real-Time Video Player. These are Video Players built by your brand within the Player Builder

For further questions, email support@tout.com.

How do I delete my account?

  • Sign in to Tout.com on Desktop under the account you’d like to delete
  • Select “Settings” from the top-right drop down menu
  • Go to account tab
  • Click “Delete my Account”*

*You will be asked to enter in their password as confirmation. If you created the account through Facebook/Twitter, than they may not know there password. In this case, click “Cancel” >> then go to the password tab >> create a new Password >> return to account tab to delete.

What is the Tout Marketplace and how do I use it?


 

Tout's Marketplace provides Partners access to Premium Syndicated content across a variety of categories: News, Sports, and Entertainment brands.

 

Follow these steps to access the Tout Marketplace:

  • Sign in to partner.tout.com with Admin email and password
  • Select "Marketplace" (left navigation)
  • Search or Browse to locate desired video
  • Click "Embed Code" button (far-right)
  • Customize your video embed by changing the video playback settings and size.
  • Copy Embed Code and paste in your site's CMS

 

Contributor/Tout Management

How do I schedule a video?

Member
The ability to schedule a video can only be done by your Admin/Editor. To do so, your editor would need to change your privileges to Moderated, requiring them to approve all of your video before going live. As part of the approval process, they could schedule a video to go live at a specific time. We plan to bring the ability to schedule videos directly into the Tout app in the future. In the meantime, here are two potential workarounds:

  1. Turn Queue off to turn off automatic publishing. Store the video in your queue and toggle the queue back on when you are ready to publish your video.
  2. If you have the “Save to Camera Roll/Gallery” feature enabled, all videos will be saved to your device. With the Queue turned off, delete the video from the queue. When you are ready to publish the video, with the Queue turned back on, grab the video from your Camera Roll/Gallery and proceed to publish. (Use this option if you want to continue to publish other videos in the interim, as the first option will store all new videos in the queue until toggled back on.)
Admin
If a contributor is set to “Moderated”, than you can schedule his/her videos(s) to be published at a specific date/time:

  • Sign in to partner.tout.com with Admin account’s email and password
  • Tap “Videos” (left navigation)
  • Tap “Pending”
  • Locate video and click “Schedule’ to the right of the video
  • Set date and time
  • Tap “Schedule”

How do I manage/edit user privileges in my Organization?

 

There are four ways to manage users in your Organization:

  1. Role: Member or Admin
    • “Member”: allows the user to be a part of the Organization
    • “Admin”: gives the user full-access to your Organization’s Dashboard
  2. Moderation: Automatic or Moderated
    • “Moderated”: All videos from the user will not be live until an Admin of the organization has approved the content. Admins will receive an email notification every time a moderated user creates a new video.
    • “Automatic”: All videos will automatically published.
  3. Length: Select the user’s maximum recording times (15-60 seconds).
  4. Watermark: Multiple watermarks can be assigned to your Organization. Assign one of the uploaded watermarks to appear on all videos by a user.

Follow these instructions to change any of the above settings:

  • Sign in to partner.tout.com with Admin email and password
  • Locate contributor whose privileges you would like to change
  • Tap “Edit” (far-right)
  • Adjust the drop-down next to the desired setting
  • Tap “Save” (far-right)

How do I view my Organization’s videos?

  • Sign in to partner.tout.com with Admin account’s email and password
  • Tap “Videos” (left navigation)
  • Navigate to desired section (Pending, Scheduled, Published, or Rejected)
    • “Pending”: videos that need to be approved before publishing
    • “Scheduled”: videos to be scheduled for publishing
      • Tap on the calendar icon
      • Set “Date and Time”
      • Tap “Schedule Publish”
    • “Published”: videos that have been published
    • “Rejected”: videos that have been rejected from being published across platforms

How do I edit a contributor’s video title?

  • Sign in to partner.tout.com with Admin account’s email and password
  • Tap “Videos” (left navigation)
  • Tap “Pending”, “Scheduled” or “Published” (left navigation)
  • Locate video
  • Tap “Edit” (right side)
  • Edit video description in blue box, adding hashtags, and @mentions as necessary
  • Tap Submit

How do I edit the thumbnail of a contributor’s video?

Desktop/Laptop

  • Sign-In to your Tout.com Publication Dashboard
  • Click “Video” tab (left column)
  • Click “Edit”
  • Roll over thumbnail and click “Change Thumbnail”
  • Select desired Thumbnail from the video and click “Save” OR “Choose File” for a custom image uploaded from your desktop/laptop
  • Share this FAQ if you have a contributor who is unsure how to change their own thumbnail
  • How do I download a contributor’s video?

    • Sign in to partner.tout.com with Admin account’s email and password
    • Tap “Videos” (left navigation)
    • Tap on “Published” (or which ever moderated state)
    • Select desired video
    • Tap on “Download” (right navigation)
    • Video opens up; right click on video
    • In pop-up, scroll down to “Save Video As”
    • Save on desktop and name accordingly

    How do I reject a contributor’s video?

     

    • Sign in to partner.tout.com with Admin account’s email and password
    • Select “Videos” (left navigation)
    • Click on “Pending” or “Published”, depending on the user’s publication authorization
    • Tap “Reject” to the right of the video
    • Use default reason, or create personalized message to the contributor

    • Tap “Confirm Reject”
    • An email will be sent to to the owner of the rejected video

    How do I upload large files up to 1GB in size?

    • Sign in to partner.tout.com with Tout email and password
    • Select “Videos” (left navigation)
    • Select “Upload” (left navigation)
    • Click on “Upload” and locate file on your computer
    • Complete video description
    • Click blue upload button

    Note: The process may time out before the upload is complete depending on the strength of your connection.

    How do I remove a user from my Organization?

    Two primary steps should be taken to a remove a user from your organization:

    1. Remove User from your Video Player(s) Content Feed(s)
    2. Remove User from your Organization’s list of Contributors

    Follow the below workflow to complete these steps:

    • Sign in to partner.tout.com with Admin account’s email and password
    • Select “Players” (left navigation)
    • Locate the Player(s) under which the User is included
    • Remove the user from the respective Player(s) content feed(s)
    • Select “Organization” (left navigation) to be taken back to the contributors screen
    • Locate the user and click the “Remove” (right side)
      • Upon clicking “Remove”, his/her account will default to Tout’s free-user settings (automatic publishing, 15-second recording, no watermark)

     

    Sharing & Distribution

    How do I create, manage, edit or delete my Organization’s Smart Article matches?

     

    Admins can manage their Organization’s matches via partner.tout.com. The majority of this is done within the “Smart Article” tab (left navigation)
     

     
    The Tout Smart-Article system can auto-match a video uploaded from your publication or 3rd party video to a contextually relevant article on your site. With feedback from our partners, Tout has enhanced the Smart Article system to enable Tout Admins/Editors of a publication to remove or edit the video in the top or mid article location of any page. Furthermore, you can replace an existing Mid-Article player “Related Match” with a specific video of your choosing.
     
    Create, Edit or Delete Existing Match

    • Log into your Tout dashboard
    • Navigate to the Smart-Article tab
    • Current video matches will be indicated as ‘Matched’ and can be removed or changed to a different video if desired, by clicking “Edit” then select a video of your choosing.
    • If there is no video match, you can manually match a video to either the Top or Middle of the page by clicking “Match” and selecting the video of your choosing.

    Click on the video title to review the content or the page title to navigate to the page on your site. 
     

    NOTE: For many of our partners that are uploading their own video, if no match has been created in the Mid-Article placement, it will automatically display your publication’s most recent locally created video or a ‘related video.’ You can always create a specific video match for that particular page with the directions above.

     

    Matches can be created from multiple areas of the Partner Dashboard

       

      Match Article with Local Video

      • Select “Smart Article” (left navigation)
      • Click “Create Match” button at top of page
      • Locate article you’d like to match
      • Click “Create Match”
      • Locate video you’d like to pair from the list of your Organization’s videos
      • Click “Create Match” below the desired video

      Match Local Video with Article

      • Select “Videos” (left navigation)
      • Within the “Published” section, locate local video you’d like to match
      • Click “Match” to the right of the video
      • Locate article you’d like to pair from the list of your Organization’s articles
      • Click “Match” next to the desired article

      Match National Video with Article

      • Select “Marketplace” (left navigation)
      • Locate video you’d like top pair from the list of Marketplace videos
      • Click “Match” to the right of the video
      • Locate article you’d like to pair from the list of your Organization’s articles
      • Click “Match” next to the desired article

    How do I share videos to a Facebook fanpage?

    • Locate video on Tout.com
    • Play video
    • Tap share arrow (bottom right)
    • Tap link icon
    • Paste onto Facebook fanpage

    How do I share videos to my brand’s social media?

    • Sign in to partner.tout.com with Admin account’s email and password
    • Select “Videos”
    • Locate desired video within “Pending”, “Scheduled” or “Published” section
    • Tap share icon (right side)
    • Select icon for desired social media
    • A second tab will open, connecting you to that social media page
    • Verify you are signed in to the brand account’s social media account
    • Edit title (if desired)
    • Share link

    See this

    to share videos to a Facebook fan page.

    How do I embed a video into an article or blog?

    • Sign in to partner.tout.com with Admin account email and password
    • Select “Videos”
    • Locate video within “Pending”, “Scheduled” or “Published” section
    • Tap “<> Embed Code” (right side)
    • Copy Embed Code and paste accordingly

    Note: the top-right search field filters the content on the current page. For improved search, increase the number of results per page by adding “?per_page=200″ to the end of the URL string (e.g., http://partner.tout.com/touts/published?per_page=200)
     

    Customizing Tout Embeds

     

    Below are examples of embed codes that allow you to adjust the dimensions, Tout video UID and brand UID of an embedded video so you can insert an appropriate embed for your publication’s specific design and function.
    Remember to ensure the Tout video_uid (currently indicated as ‘00000’ below) and the brand_uid (indicated as ‘XXXXX’ below) match the specific video and publication site.

     

    Embedding in a WordPress blog? If so, watch this

    How do I distribute videos to YouTube?

     

    • Sign in to partner.tout.com with Admin email and password
    • Select “Organization” (left navigation)
    • In a separate window, sign in to Google (which should match the credentials for the Admin account of your YouTube channel)
    • Click “Distribution” (left navigation)
    • Click “Connect via Google+ Account”
    • Select the account that matches your YouTube channel
    • Click “Accept”
    • Choose relevant YouTube channel
    • Click “Accept”

    By default, all approved videos in your Organization will automatically be pushed to this channel. Email support@tout.com if you would like only a specific stream of content.

    How do I distribute Touts to Ooyala?

     

    Step 1: Obtain API Key & API Secret from Ooyala

    • Sign in to Ooyala
    • Go to the “Account” tab
    • Select “Developers”
    • Obtain “API Key”
    • Obtain “API Secret”

    ​Step 2: Set-up Integration at partner.tout.com

    • Sign in to partner.tout.com with Admin email and password
    • Tap “Distribution” (left navigation)
    • Find “Ooyala” and enter API information
    • Tap “Connect” (blue button)

    By default, all approved videos in your Organization will automatically be pushed to Ooyala. Email support@tout.com if you would like only a specific stream of content.

     

    How do I distribute videos to Brightcove?


    Step 1: Obtain Read and Write Tokens from Brightcove Video Cloud

    • Sign in to Brightcove Video Cloud
    • Go to “Settings”
    • Go to “API Management”
    • Obtain “Read Token with URL Access”
    • Obtain “Write Token with URL Access”

    ​Step 2: Set-up Integration at partner.tout.com

    • Sign in to partner.tout.com with Admin email and password
    • Tap “Distribution” (left navigation)
    • Find “Brightcove” and enter token information
    • Tap “Connect” (blue button)

    By default, all approved videos in your Organization will automatically be pushed to Brightcove. Email support@tout.com if you would like only a specific stream of content.

    How do I integrate Tout with my custom-built application or Content Management System?

    If you have your own custom-built application or content management system you can use our WebHooks distribution feature to integrate your system with Tout.

     

    Step 1: Customize your Application or Content Management System

    (Forward this information to your technology or application development team)

    • Set-up or modify your existing application or content management system to receive incoming requests from Tout. You must be able to receive incoming HTTP POST requests using the http or https protocol.
    • The message sent by Tout will be a JSON-encoded string on the request body. This message will have the following structure:​

    “Tout”: {
    “name”: “Tout Title”,
    “description”: “Tout Description”,
    “tags”: “Tout,tags,separated,by,commas”,
    “video_url”: “http://thevideourloftheTout.com”,
    “video_privacy”: “Tout Privacy”,
    “Tout_video_uid”: “Tout Unique Identifier”
    }

    • You are responsible for securing the communication between Tout and your system. Securing the communication can be accomplished by using the https protocol and/or restricting your system to only receive incoming messages from the *.Tout.com domain namespace.
    • Provide the URL on which you will receive incoming requests to the person responsible for configuring the integration in the Tout system.

    Step 2: Set-Up Integration at partner.tout.com

    • Sign in to partner.tout.com with Admin email and password
    • Click “Distribution” (left navigation)
    • Find “Webhooks” and enter Custom URL provided by your development team
    • Click “Connect” (blue button)

    By default, all approved Touts in your Organization will automatically be pushed through Webhooks. Email support@tout.com if you would like only a specific stream of content.

     

    Player Builder

    What is the “Organization Stream” included in my Organization’s Content Feed?

    The Organization Stream is a dynamically updated Content Feed including all users in your Organization. It is automatically updated as users are added and/or removed from your Organization.

    • When to use the Organization Stream: evergreen, organization-wide Players (e.g., Homepage and Full-page Players)
    • When not to use the Organization Stream: section-specific and/or content-targeted Players. Static, section-specific Players (e.g., Sports, Entertainment, Business, etc), may still require moderation to their Content Feeds as new users are added and/or removed from your Organization.

    The Organization Stream is also the default Content Feed for all distribution channels; YouTube, Brightcove, Ooyala, and Webhooks.

     

    How do I create a Video Player?

    To access the Player Builder:

    • Sign in to partner.tout.com with Admin account’s email and password
    • Select “Players” (left navigation)
    • Tap blue “Create Player” (top right)

    Step 1: “Create Feed”

    A. Create New Feed

      • Name your feed
      • Add @users
      • Add hashtags
      • Tap blue “Create Feed” (bottom right)

    B. Select Existing Feed

      • Search for existing feed
      • Select desired feed
      • Tap blue “Save & Next” (bottom right)

    Step 2: “Design Player”

    A. Create Custom Design

      • Tap “Create Custom Design”
      • ​​​Follow options
      • Tap blue “Create Design” (bottom right)

    B. Choose Existing Player Design

      • Tap “Choose Existing Player Design”
      • Follow options
      • Tap blue “Save & Next” (bottom right)​

    Step 3: “Create New Ad Config”

    A. Create New Ad Config

      • ​​Tap “Create Ad Configuration”
      • Copy and paste ad tag
      • Select “Ad Tag Frequency”
      • Tap “Save & Finish” (bottom right)​​​

    B. Select Existing Ad Config

      • Find and select existing “Ad Config” from list
      • Tap on “Save & Finish” or “Skip & Finish” (bottom right)

    C. Select No Ad Config

      • Tap “Skip & Finish” (bottom right)

    Step 4: Tap “Launch Preview” to see final design (optional)

    Step 5: Copy “Embed Code”

    How do I edit an existing Video Player?

    To access the Player Builder:

    • Sign in to partner.tout.com with Admin account’s email and password
    • Select “Players” (left navigation)
    • Tap blue “Create Player” (top right)
    • Search for existing Player
    • Tap “Edit” next to desired Player
    • Follow same steps to create a new Video Player:

    Step 1: “Create Feed”

    A. Create New Feed

      • Name your feed
      • Add @users and/or hashtags
      • Tap blue “Create Feed” (bottom right)

    B. Select Existing Feed

      • Search for existing feed
      • Select desired feed
      • Add @users and/or hashtags
      • Tap blue “Save & Next” (bottom right)

    Step 2: “Design Player”

    A. Create Custom Design

      • Tap “Create Custom Design”
      • Follow options
      • Tap blue “Create Design” (bottom right)

    B. Choose Existing Player Design

      • Tap “Choose Existing Player Design”
      • Follow options
      • Tap blue “Save & Next” (bottom right)​

    Step 3: “Create New Ad Config”

    A. Create New Ad Config

      • Tap “Create Ad Configuration
      • Copy and paste ad tag
      • Select “Ad Tag Frequency”
      • Tap “Save & Finish” (bottom right)​​​

    B. Select Existing Ad Config

      • Find and select existing “Ad Config” from list
      • Tap on “Save & Finish” or “Skip & Finish” (bottom right)

    C. Select No Ad Config

      • Tap “Skip & Finish” (bottom right)

    How do I create a Video Player for mobile web?

    • Sign in to partner.tout.com with Admin account’s email and password
    • Select “Players” (left navigation)
    • Select existing Player from the list, or create a new one
    • Go through the steps to “Create” > “Design” > “Insert Ads”
    • Copy part of the embed code (green and bolded in the example below):

    &lt;div id="tout_widget_41ydw6" class="Tout-widget"&gt;&lt;script charset="utf-8" src="<b>//<span style="color: #339966;">www.tout.com/widgets/abcdefg</span></b>.js"&gt;&lt;/script&gt;&lt;/div&gt;

    • ​Add “http:” to the URL, to produce the Video Player URL: http://www.tout.com/widgets/abcdefq
    • Your webmaster then needs to create a dedicated mobile page, which has a link to the mobile Video Player URL (e.g., http://www.tout.com/widgets/abcdefg)

    How do I optimize my Video Player Performance?

    Follow this checklist to make the most out of your Tout Video Players:

    • Embed Video Players above-the-fold
    • Embed Video Players on 100% of pages (section fronts and article pages)
    • Create Video Players with a minimum size of 300×600
    • Create Video Players for the mobile web
    • Include ad tags in all Video Players
    • Categorize Video Players specifically by sections, hashtags, and @users
    • Important Note: Do not embed Video Player within another iFrame; this will prevent some Video Player tracking capabilities and will disable social redirect implementation

     

    Troubleshooting

    Why does it take so long to upload a video via mobile?

    In order to ensure the most reliable and efficient upload, we recommend you connect your device to a wifi network (i.e. wireless home or business router).  If you can’t upload from a wi-fi network because you are “in the field,” you must use a cellular data connection (i.e. AT&T/Verizon/Sprint/etc), mobile wifi hotspot or “mi-fi.” Learn more about the differences here.

    If needed, you can create and store videos in the Tout mobile app with your “Queue” and wait until you are in an area with a better connection.

     

    Low cellular data connectivity is generally the main factor that contributes to difficulty uploading. Your local cell tower and service area/provider my be the ultimate culprit and those convenient service bars on your device that indicate connectivity, are not always the most reliable indicator of upload capability (read more here).  If you’d like to gain insight into your actual connection speed, we recommend you download the following app now so when you are in the field, you can accurately gauge your cellular connection and plan accordingly:

     

    1.  Download Speed Test by Ookla for either iPhone or Android.

    2.  “Allow” the app to use location and tap “Begin Test”:

    Begin Test

     

    3.  Note your results and share if needed with a Tout team member if you are trouble shooting:

    Share Speed Test ResultsEmail Speed Test Results
      With a (poor) 1Mbps connection, 0.125 (1/8) MB will upload per second.  Meaning it will take roughly 192 seconds to upload a 60 second Tout video.  Generally, a 60 second Tout video is between 14-24 MB.
    Still having trouble?  Try these Tout Tips.

     

    What do I do if I forgot my password?

    Desktop

    • Go to Tout.com and click “Login” (top right)
    • Tap “Forgot Your Password?” link to the right of the “Sign In”
    • Enter email address associated to your account and press “Send Instructions”
    • Follow instructions provided to you via email

    iOS & Android

    • Open Tout app
    • Tap “Sign In”
    • Tap “Forgot password?”
    • Enter email address associated to your account and press “Submit”
    • Follow instructions provided to you via email

    If you don’t receive the password reset email (check spam folder too), please email support@tout.com with the Subject Line: “[Username] Password Reset”

     

    How do I embed a video on my Tumblr/WordPress blog?

    Follow these instructions to embed a video on Tumblr or WordPress:

    • Locate Tout on Tout.com
    • Play Tout
    • Tap share arrow (bottom right)
    • Paste embed in HTML text field

    How do I report a problem?


    iOS

    • Sign in to Tout app with email and password
    • Tap profile tab (bottom right)
    • Tap gear icon (top right)
    • Select “Report a Problem”
    • An email will be created using your default Mail app; fill in answers to the questions and click “Send”

    Android

    • Sign in to Tout app with email and password
    • Go to the app’s menu (depending on the type of device, there will be three dots in the top-right corner or a menu button on the phone’s native device)
    • Select “Report a Problem”
    • Select email provider
    • Fill in answers to the questions and click “Send”

    The user is in my Organization but their videos are not showing up in my Video Player

    First, confirm the user is part of the Video Player’s Content Feed

    • Go to Player Builder (left side)
    • Search for desired Player and click edit
    • Locate Content Feed and click edit
    • Verify user is in the content feed, if not, add user to the feed
    • Click “Update”
    • Repeat process for other Video Player(s) if necessary

    If the user is in the Content Feed(s) but still not in the Player:

    Check if the user is listed as “Moderated”; if so, their videos require approval before going live.

      • Go to “Videos” (left side)
      • Select “Pending”
      • Locate videos, review, and approve.

    If desired, change the user’s settings to auto-publish:

      • Tap “Contributors” (left-side navigation) to return to list of users
      • Click “Edit” to the left of the desired user
      • Under “Moderation”, change from “Moderated” to “Automatic”
      • Click Save