In order to ensure the most reliable and efficient upload, we recommend you connect your device to a wifi network (i.e. wireless home or business router). If you can’t upload from a wi-fi network because you are “in the field,” you must use a cellular data connection (i.e. AT&T/Verizon/Sprint/etc), mobile wifi hotspot or “mi-fi.” Learn more about the differences here.
If needed, you can create and store videos in the Tout mobile app with your “Queue” and wait until you are in an area with a better connection.
Low cellular data connectivity is generally the main factor that contributes to difficulty uploading. Your local cell tower and service area/provider my be the ultimate culprit and those convenient service bars on your device that indicate connectivity, are not always the most reliable indicator of upload capability (read more here). If you’d like to gain insight into your actual connection speed, we recommend you download the following app now so when you are in the field, you can accurately gauge your cellular connection and plan accordingly:
3. Note your results and share if needed with a Tout team member if you are trouble shooting: